Frequently Asked Questions
Main Unit
What’s the thrust of LEFEET S1 PRO? What’s the speed of LEFEET S1 PRO?
The thrust is about 17.6 lbf in water.
The speed of LEFEET S1 PRO is about 1.8 m/s.
(*As the battery power is used up, the power of LEFEET S1 PRO will gradually weaken, and there will be an automatic speed reduction and speed shift. Even if the device is unable to be used at high or medium Speed Setting, this is a normal condition and should not be cause for worry.)
What’s the operating time of LEFEET S1 PRO?
The operating time of LEFEET S1 PRO is between 35mins and 70mins under normal using.
(* All the parameters are for reference only. The specific battery life will vary depend on your selection of Speed Settings, the user's body weight, as well as the environment and frequency of use.)
How many speed settings does LEFEET S1 PRO have?
There are three speed settings for you. They are High, Medium and Low speed setting.
(*As the battery power is used up, the power of LEFEET S1 PRO will gradually weaken, and there will be an automatic speed reduction and speed shift. Even if the device is unable to be used at high or medium Speed Setting, this is a normal condition and should not be cause for worry.)
What’s the dimensions of LEFEET S1 PRO?
Including Handle Bracket: 11.8x11.8X6.3 in(including Handle Bracket).
(*We suggest you disassemble the Handle Bracket when LEFEET S1 PRO need transportation in order to save your space.)
Does the LEFEET S1 PRO water scooter have the sports camera as a standard accessory?
No. LEFEET S1 PRO has a sports camera mount, while the sports camera is not included in the package.
Which type of sports camera can be attached to the LEFEET S1 PRO water scooter?
We recommend using a GoPro as an example. Alternatively, you can choose any camera compatible with the GoPro mounting system.
Does LEFEET S1 PRO have all the application accessories as standard accessories?
No. The Dual Jet Rail Kit/ Single Grip Rail Kit/ Multi-Purpose Mount Kit/ Scuba Booster Strap Kit/ Scuba Tank Mounts/ Floating Fins/ Neutral Buoyancy Tank are optional diving accessories. They need to be purchased additionally.
( * But if you order two LEFEET S1 PRO scooters at one purchase, the Dual Jet Rail Kit will be included in the package.)
How long does the S1 PRO water scooter take to charge?
It needs 2.5 hours.
Is it possible to disassemble and replace the battery for the LEFEET S1 PRO water scooter?
Yes.
How many batteries are there in the standard accessories of the LEFEET S1 PRO water scooter?
There are only one battery.
(*We suggest you disassemble the Handle Bracket when LEFEET S1 PRO need transportation in order to save your space.)
Is it permitted to bring the battery of LEFEET S1 PRO onto an airplane?
Yes, our battery complies with air travel regulations.
How to take care of the battery if it is not used for a long time? What is its maximum storage life?
- Avoid storing the battery of water scooters in extreme temperatures, overly dry or wet environments, direct sunlight, or dusty environments, as these can cause damage over time.
- Fully charge the battery before storage to prevent over-discharge.
- Recharge the battery every three months if it is not used for an extended period.
- Keep the storage temperature between 14°F and 122°F.
Remote Control
How long does it take to charge remote control?
1.5 hours.
What’s the max distance between main unit and remote control?
The max distance is 1.5 meter.
How many pieces of LEFEET S1 PRO can be controlled with one remote control at once?
It’s better to pair two pieces of S1 PRO at once so as to operate them normally.
Does the remote control pair the main unit by default?
The remote control has been successfully paired with the main unit at the factory. If it is not paired, you can re-pair it by the pairing method in the user manual.
Delivery Question
How long will it take for my order to ship?
Thanks for your interest and purchase of our products.
Upon receiving your order, we will strive to dispatch it within 48 working hours.
The transportation time is around 7-14 days;
When your order is ready for shipment, you'll receive email notifications with tracking and delivery updates. Reach out to service@lefeet.com if you have any questions about your order.
Can I track my order?
Yes. Once your order has shipped, you will receive an email confirmation with a tracking number that allows you to track your package.
I provided the wrong address on my order, what do I do now?
If you just placed your order, please contact at service@lefeet.com and we will correct your address.
You will be responsible for any additional shipping costs incurred if you provide an incorrect address or request a change in the delivery address.
Return and Refunds
Do you accept returns?
Yes we do. Most of our products have a no questions asked return policy as long as there is no damage. For product specifics, please view the product page for those policies. You can also view our Return Policy page for more information.
What if I want to cancel an order?
If you wish to cancel an order, please contact us within 48 hours after order placed. Please note that any orders that have already been packed or shipped cannot be modified or canceled.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to service@lefeet.com and we will deal with it.
Delivery Guarantee
What does Shipping Protection cover?
Shipping Protection covers item damages that are unusable or in an unacceptable condition but does not cover cosmetic damage,(scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation will not exceed the value when you purchase the item.
Loss:
If the domestic packages are “not delivered” within 30 days (60 days for international packages) after shipment, we consider the items are lost.
If the packages are reported as “delivered” but is nowhere to be found, we will proceed as theft subject to the below documents are offered:
1. Police Report
2. Security footage
3. Carrier letter
4. Written documentation from an authority/leasing office detailing the incident
The compensation will not exceed the value when you purchase the item.
Limits of Liability
Any one package or shipment: $5, 000 USD units.
How to file a claim?
1. Go to the Xcotton Resolution Center;
2. Enter your email and order number, click next;
3. Select the claim type and offer the documents accordingly;
4. Xcotton will handle the claims according to the policy rules to determine if the reported claim qualifies for compensation;
5. If the reported issue does qualify, a refund will be automatically sent to you in a prepaid credit card via email. If the reported issue doesn’t qualify, an email will be sent to you to notify you of the denial and the reason.
When to file an issue?
All issues must be reported within 90 days of the order date.
Issue of Loss
If the package is"not delivered"as per the carrier's information, must be reported within 90days after the order date;
If the package is marked "delivered" yet not received, must be reported within 7 days from the time the carrier’s information is updated to"delivered”.
Issue of Damage
If the package is delivered with damage, must be reported within 7 days from the time the carrier’s information is updated to "delivered".