LEFEET Warranty Service Policy

1. Warranty Service

LEFEET products are designed and manufactured to qualified standards. Under normal use and maintenance, LEFEET warrants that eligible products will be free from defects in materials and workmanship during the applicable warranty period.

If you experience any issue, please first check the user manual, FAQs, instructional videos, and support resources on lefeet.com. If the issue cannot be resolved, contact service@lefeet.com for after-sales support.

This Limited Warranty is in addition to, and does not limit or replace, any statutory rights you may have under applicable consumer protection laws. Where those laws grant you rights that cannot be excluded, this policy does not affect them. (This master statement applies to the entire policy and is not repeated in each section.)

2. Warranty Coverage and Period

Your LEFEET product includes a limited hardware warranty. The period may vary by product, component, and region.

When coverage starts:

• The warranty period starts from the date on your sales invoice, order record, or other valid proof of purchase.
• If you purchased through an authorized dealer or distributor and cannot provide proof of purchase, the period starts from the retail sale date recorded by that dealer. If no such record is available, it starts 90 days after the production date shown on the product — but LEFEET guarantees a minimum of 6 months of coverage from the delivery date, so the warranty is never already expired at the point of first use.

Remedy: LEFEET products use a modular design, so if LEFEET confirms a covered defect, the standard remedy is to repair or replace the affected component (for example, the motor or the battery) rather than the whole product — at LEFEET's discretion and subject to applicable law. Full-product replacement is used only where component-level repair or replacement is not feasible. After repair or replacement, the item is covered for the remaining warranty period of the original product. A refund is not the standard remedy and is provided only where required by law or expressly approved by LEFEET.

3. Definitions

• "Battery" means the rechargeable batteries in the main product, the remote control, and the remote control with extension cable, unless otherwise stated by LEFEET.
• "Consumable / wear parts" means parts expected to wear out through normal use — the O-rings (sealing rings) and the propeller blades (subject to normal abrasion), together with any other part LEFEET identifies as a consumable in the user manual. Normal deterioration of these parts is not covered — except where the failure results from a defect in materials or workmanship, which remains covered.

4. How to Obtain Warranty Service

If your product does not perform as warranted during the warranty period, start with an online request to service@lefeet.com — please do not ship anything at this stage. Most issues can be assessed remotely. After reviewing your case, LEFEET will provide the best available solution — thanks to the modular design, this is often a repair or a replacement of the specific affected part (for example, the motor or battery), rather than returning the whole product.

In distributor markets, LEFEET or your local authorized dealer handles the assessment. Either way, start online and wait for instructions before sending anything back.

To submit a claim, you may be asked to provide:

• Order number or proof of purchase
• Product model and serial number, if applicable
• A clear description of the issue
• Photos or videos showing the issue
• Photos of the product, packaging, and shipping label (if the issue may be delivery-related)
• Any other information reasonably needed for assessment

If the issue cannot be resolved remotely, LEFEET will provide instructions for sending the product or the relevant part to LEFEET or an authorized service location.

Do not send any product to LEFEET, a warehouse, dealer, or service location without LEFEET's prior instructions or written authorization. Products sent without authorization, or to an address not designated by LEFEET, may be refused and may not qualify for service or shipping reimbursement.

5. Shipping Costs (All Warranty Service)

This single rule applies to all warranty shipping, domestic and cross-region:

• If the issue is covered by this warranty, LEFEET pays the reasonable standard shipping for the approved repair or replacement, following LEFEET's shipping instructions.
• If the issue is not covered (including cases sent in as a claim but found not covered on inspection), you are responsible for shipping both ways, plus any inspection or service fees that were disclosed to and approved by you in advance.
• Optional or premium services not approved by LEFEET in advance — expedited shipping, insurance, signature/delivery confirmation, special packaging, and similar — are not reimbursed unless required by law or approved by LEFEET in writing.

6. Regional and Cross-Region Service

Warranty terms are generally based on the country or region where the product was originally purchased, unless applicable law requires otherwise. Service must be carried out through LEFEET or a location authorized by LEFEET.

If you request service outside the original purchase or designated service region, LEFEET will make reasonable efforts to help where service is available. However, extra costs specific to cross-region service — international shipping, customs duties, taxes, import/export and clearance fees — may be your responsibility, subject to applicable law. (Standard shipping rules are in Section 5.)

Do not ship products internationally or to an undesignated location without prior written authorization; unauthorized costs may not be reimbursed.

7. Product and Part Replacement

When service involves replacing a product or part, the replaced item becomes LEFEET's property and the replacement becomes yours. Only unaltered LEFEET products and parts are eligible. Replacement items may not be new, but will be in good working order and at least functionally equivalent to the original. They carry the remaining warranty period of the original product, unless applicable law requires otherwise.

8. Delivery Damage

If your product appears damaged on delivery, report it to LEFEET within 7 days of delivery, with photos of the product, packaging, shipping label, and visible damage. Please keep the original packaging until LEFEET completes its assessment, as it may be needed to determine whether the damage occurred in transit. Late reports may affect eligibility.

9. What This Warranty Does Not Cover

This warranty does not cover:

• Damage from collision, impact, accident, misuse, or other causes unrelated to product quality or manufacturing defects.
• Damage from unauthorized modification, disassembly, alteration, or opening contrary to LEFEET's official instructions.
• Damage from improper installation, operation, cleaning, maintenance, or storage not in line with the user manual.
• Damage from repairs or part replacement done by you or an unauthorized provider without LEFEET's authorization.
• Damage from unauthorized electrical/circuit modification, or from using incompatible, damaged, or improperly used batteries, chargers, cables, or other electrical parts.
• Damage from use outside the environmental or operating conditions specified in the user manual.
• Damage from accessories, add-ons, batteries, or chargers not supplied, approved, or recommended by LEFEET.
• Damage from excessive sand, debris, or foreign material entering the product, including where it results from failure to clean or maintain the product per the user manual.
• Water ingress caused by the user — improper assembly, seals the user failed to install or maintain correctly, foreign material left on sealing surfaces, physical damage, or use contrary to the user manual. However, water ingress caused by a defect in a sealing component's materials or workmanship is covered.
• Cosmetic and normal wear from use — scratches, scuffs, dents, discoloration, and similar — that does not affect functionality.
• Normal deterioration of consumable/wear parts (see Section 3), except where caused by a defect in materials or workmanship.
• Battery damage from improper charging, maintenance, or storage — including over-discharge from leaving a battery uncharged for more than 3 months or otherwise not maintaining it per the user manual. This covers batteries in the main product and remote controls.
• Damage from animals, lightning, abnormal voltage, fire, flood, natural disasters, unauthorized transport, or other external causes beyond LEFEET's reasonable control.
• Products with an intentionally altered or removed identification label, model, serial number, or production date. (Normal wear or accidental marking of these does not void warranty.)
• Malfunction from using the product in a region it was not designed, certified, or intended for, where that affects compatibility or operation.
• Issues caused by third-party apps, software, firmware, or services not provided or authorized by LEFEET.

The presence of cosmetic or normal wear does not, by itself, void warranty for an otherwise covered defect.

10. Non-Warranty (Paid) Repair

If LEFEET determines an issue is not covered, you may request paid repair where available. LEFEET will not start paid repair until you accept the quotation. If you decline, you may be responsible for return shipping and any inspection or handling costs disclosed to and approved by you. Availability varies by country, model, spare-part supply, and product condition.

11. Use of Personal Information

To provide service, LEFEET may collect and use your contact and service information (name, phone, address, email, order and product details, service records) to handle your request, arrange inspection/repair/replacement/shipping, follow up on satisfaction, and issue safety notices or recalls.

LEFEET may share only the information needed with authorized service providers, logistics partners, dealers, affiliates, or others acting on LEFEET's behalf, or where required by law.

12. Safety and Liability

Use LEFEET products responsibly and strictly per the user manual, safety instructions, and applicable laws. You are responsible for ensuring you are physically capable of using the product and that it is used only in safe, suitable environments.

To the maximum extent permitted by law, LEFEET is not responsible for injury, loss, damage, or third-party claims resulting from misuse, failure to follow the manual or safety instructions, use in unsafe or prohibited environments, unauthorized modification, use with unapproved accessories, or use by persons unable to operate the product safely.

LEFEET is responsible only for loss or damage to your product while it is in LEFEET's possession or during transport LEFEET arranges and controls. To the maximum extent permitted by law, LEFEET and its affiliates, suppliers, dealers, and service providers are not liable for special, incidental, punitive, indirect, or consequential damages (including lost profits, revenue, goodwill, savings, or third-party claims), and LEFEET's total liability will not exceed the amount actually paid for the product giving rise to the claim.

13. Governing Law and Contact

This policy is governed by the laws of the Hong Kong Special Administrative Region, without affecting any mandatory consumer rights in your country of residence.

Contact: service@lefeet.com    Tel: +86 0755-26808091