Return & Refund Policy
IN WHICH SITUATION WE ACCEPT THE RETURN?
We promise to obey the return policy when the item has the problem bellow, but you must sent back the item after we knowing your problem and what you want us to do.
First, the product have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it. This situation we will return full refund.
Second, in some particular situation, our return policy can be open for you after our customer service learning your particular problem.
Third, you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you.
Fourth, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through ordinary airmail.
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to LEFEET and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please contact us for special instructions at service@lefeet.com.
RETURN PROCESS
1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.Please ensure that the item you're returning is repackaged with all the cords, accessories and documentation that were included when you received it. Return application should be completed and sent to us at service@lefeet.com.
2. Once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form must be included with your return. Please keep in mind, we don’t cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.
3. Pack product with suitable packaging material and ensure return package includes merchandise in original. Returns will be processed within 30 days of receiving.
4. Once we issue a refund, it can take 5-7 business days for it to reflect in your original method of payment.
How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.
Notice for shipping options: When you confirm to return the items to us, please use DHL/FedEx/UPS to return it, and write ship to the address our customer service provides.
IN WHICH SITUATION WE DON'T ACCEPT THE RETURN?
Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.
First, If you order wrong item by yourself, or you found it is not you want to order (not quality problem), we will not provide return policy to you, please aware of this.
Second, If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
Please check detail before you purchase on lefeet.com. If you have any doubt, please check with our customer service, you can get our customers service information from our website.
Any product damaged / marked / wrecked / painted during installation cannot be returned for refund. Only parts that are in a condition where they can be put back on the shelf and resold will be accepted for return. Before attempting installation of product please match and confirm parts ordered are correct. If parts are installed without confirming they are correct they cannot be refunded or returned.
Purchased pairs & bundles may only be returned as a complete bundle. Partial returns of pairs & bundles is not permitted.
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
LEFEET does not cover shipping costs for returns. （Customers need to pay round-trip freight, and the specific freight will be based on the amount generated in actual transportation.）
CANCELLATION OF SALE
Outside Customer Service Hours:
Please note – orders placed outside of our customer service department hours cannot be cancelled as our customer service team is not available to cancel the order. Orders placed outside of Customer Service Hours are sent directly to our fulfilment center to be packaged and shipped.
Contact Center Hours:
Mon - Fri: 9:30 am - 6:30 pm UTC +8
(The information received at the weekend will be concentrated on next Monday. Thank you for your understanding)
During Contact Center Hours:
For the first 48 hours after the order is placed, buyers can cancel their order. After 48 hours your order is too far along in the shipping process to cancel it.
REFUND
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. An email confirmation will be sent to the address associated with your order, detailing the amount refunded.
If approved, you’ll be automatically refunded on your original payment method. The way your refund is processed depends on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.
If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund your original shipping charges.
EXCHANGE
Due to high demand, we do not offer merchandise exchange. Thanks for your support of LEFEET.
PAYMENT METHODS
PayPal payments is processed on PayPal official website, we do not store your bank information, it is safe and convenience for you to pay. And your shopping is guaranteed and protected by them.
Credit card payments are currently unsupported (but will be activated shortly pending institutional confirmation), please make your payments with PayPal for now.
PayPal: Payment method is charged at checkout and an order is placed with LEFEET, Inc. After we have reached a refund agreement with you, it may take 5-7 business days for the funds to be transferred back to your account or credit card.
NOTICE
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
All products shall be returned to the following address ( You must sent back the item after we knowing your problem and what you want us to do, otherwise, the return application will be rejected):
1025 Todd Ave, Azusa,CA 91700
CONTACT DETAILS
Contact Email: service@lefeet.com
Tel: (+0086) 0755-26808091