Return & Refund Policy

In Which Situations We Accept Returns

LEFEET accepts returns, replacements, or refunds under the conditions described in this policy and in accordance with applicable consumer protection laws. All return requests must be submitted to LEFEET before the product is shipped back.

1. Confirmed Quality Issues

If the product has a confirmed quality issue, arrives defective, or is confirmed by LEFEET to have been damaged during delivery, LEFEET may provide a repair, replacement, or refund in accordance with this policy.

A return, replacement, or refund for a quality-related issue will only be approved after LEFEET reviews and confirms the issue. Customers may be required to provide photos, videos, order information, serial number, packaging photos, shipping label, and a clear description of the issue for assessment.

2. Exceptions Approved by LEFEET

In certain special situations, LEFEET may approve an exception after reviewing the customer's case. Any exception to this policy must be confirmed by LEFEET in writing before the product is returned. Verbal discussions or unapproved return shipments do not guarantee a refund, replacement, or reimbursement.

3. Wrong Item Ordered or Non-Quality-Related Returns

Subject to applicable consumer protection laws, for non-quality-related reasons, including ordering the wrong item, changing your mind, refusing delivery, providing an incorrect or incomplete shipping address, or purchasing a product that does not meet your personal preference, LEFEET may decline the return or approve it at its discretion.

If a non-quality-related return is approved, the customer may be responsible for return shipping, the original outbound shipping cost paid by LEFEET where permitted by applicable rules, and any applicable deductions after inspection.

4. LEFEET Shipping Error

If LEFEET ships the wrong item, LEFEET will be responsible for arranging an exchange or refund after the issue is confirmed. Customers must contact LEFEET for return instructions before sending the product back.

If a return is required, the product must be returned using the shipping method and address confirmed by LEFEET. LEFEET will not be responsible for unauthorized shipping methods, upgraded services, or add-on services that were not approved in writing in advance.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged during shipping, defective, or not the product you ordered, please contact LEFEET within your return and exchange period at service@lefeet.com. Please do not return the product before receiving instructions from LEFEET.

LEFEET may request photos, videos, order information, packaging photos, shipping labels, and other evidence to assess the issue.

EU Consumer Right of Withdrawal

For customers in the European Union purchasing as consumers, you may have the right to withdraw from your online purchase within 14 days after receiving the product, without giving any reason.

To exercise this right, you must contact LEFEET within the withdrawal period and return the product in accordance with the instructions provided by LEFEET.

Unless LEFEET agrees otherwise in writing, customers are responsible for the direct cost of returning the product. Any optional or upgraded shipping services, including shipping insurance, signature confirmation, delivery confirmation, expedited shipping, special packaging, or handling services, will not be reimbursed unless approved by LEFEET in writing in advance.

For EU consumer withdrawals, LEFEET will refund the product price and the standard delivery cost paid by the customer, if applicable. LEFEET is not required to refund any additional delivery cost if the customer selected a delivery method more expensive than the least expensive standard delivery option offered by LEFEET.

LEFEET may reduce the refund amount if the returned product has been used or handled beyond what is necessary to check its nature, characteristics, and functioning, or if accessories, packaging, manuals, gifts, bundled items, or parts are missing or damaged.

Return Process

1. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, accessories, cords, documentation, and original packaging. You will also need the receipt or proof of purchase. Return applications must be completed and sent to service@lefeet.com.

2. Once we receive your email, a member of our team will review your request and, if approved, provide a Return Authorization Form. The form must be completed and included with your return package.

3. Items sent back without prior written authorization from LEFEET, without a completed Return Authorization Form, or to an address not provided by LEFEET may be refused and will not guarantee a refund, replacement, or reimbursement.

4. Customers are responsible for return shipping costs unless LEFEET confirms otherwise in writing before shipment. Please keep your tracking information, as LEFEET is not responsible for packages lost by the carrier during return shipping.

5. Please do not add optional services, upgraded shipping, insurance, signature confirmation, delivery confirmation, expedited shipping, special packaging, or special handling unless LEFEET has approved them in writing before shipment. Any return shipping cost or additional shipping service not approved by LEFEET in writing before shipment will not be reimbursed.

6. Pack the product with suitable packaging materials. The returned package must include the product, original packaging, accessories, cords, manuals, documentation, and any included gifts or bundled items. If the product is damaged during return shipping due to improper packaging, the return may be denied or the refund amount may be reduced.

7. Returns will be inspected after receipt. Approved returns will be processed within 30 days of receiving the returned product.

8. Once a refund is issued, it may take 5-7 business days for the refund to reflect in your original payment method, depending on your bank or payment provider.

Shipping Options for Returns

When LEFEET approves a return, please use the shipping method and return address provided by our customer service team. Do not return items to any other address unless confirmed by LEFEET in writing.

Different orders should not be returned in the same package unless LEFEET confirms this in writing in advance.

In Which Situations We Do Not Accept Returns

Custom and personalized orders made especially for you are non-returnable. Custom order items include items where a customer has requested specific attributes, such as finish, color, size, or other customization, or where a manufacturer builds only to order.

Subject to applicable consumer protection laws, LEFEET may deny a return, replacement, or refund in the following situations:

The product was returned without prior written authorization from LEFEET.
The product was returned to an address not provided by LEFEET.
The return request is not related to a confirmed quality issue and was not approved by LEFEET.
The customer ordered the wrong item, changed their mind, or decided the product was not what they wanted.
The product has been used and has no confirmed quality issue.
The product is damaged due to misuse, improper installation, unauthorized repair, modification, accident, water damage caused by improper use, or other customer-related reasons.
The product is damaged, marked, scratched, dented, painted, unsanitary, incomplete, or not in resellable condition.
The product is missing accessories, cords, documentation, packaging, gifts, bundled items, or other included parts.
The product is part of a pair, kit, set, or bundle and is not returned as a complete set.
The returned product is damaged during return shipping due to improper packaging.

We may accept only products in like-new condition that can be returned to inventory for non-quality-related returns, subject to LEFEET's approval and inspection.

If the customer damages an item, LEFEET cannot provide a refund or exchange. Repair service may be available depending on the product condition and warranty terms.

Please check product details carefully before purchasing on lefeet.com. If you have any questions before placing an order, please contact LEFEET customer service.

Cancellation of Sale

Outside Customer Service Hours

Orders placed outside our customer service hours may not be canceled immediately because our customer service team is not available to process cancellation requests. We may send orders directly to our fulfillment center to be packaged and shipped.

Contact Center Hours

Monday-Friday, 9:00 AM-6:00 PM (GMT+8)

We will handle messages received during weekends or public holidays on the next business day.

Cancellation Window

Customers may request to cancel an order within 48 hours of placing it. However, cancellation is not guaranteed if the order has already been packed, fulfilled, transferred to the fulfillment center, or shipped.

Once an order has been shipped, fulfilled, packed, or transferred to the fulfillment center, it cannot be canceled. The customer must follow the return process after receiving the product.

For EU consumers, any statutory cancellation or withdrawal rights required by applicable consumer protection laws remain unaffected.

Refund

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. We will send an email confirmation to the address associated with your order, detailing the refund amount.

If approved, we will issue the refund to your original payment method. The way your refund is processed depends on your original payment method.

Please note that your bank or credit card company may need time to process and post the refund. Depending on your bank's processing time, it may take up to 7 days after we process the return for the refund to appear in your account.

Unfortunately, we cannot refund your original shipping charges.

For non-EU orders, where permitted by applicable local rules, we may deduct the original outbound shipping cost paid by LEFEET from the refund amount for returns not caused by confirmed product quality issues, including orders placed with free or discounted shipping. Non-quality-related returns include, but are not limited to, returns due to personal reasons, ordering the wrong item, changing your mind, refusing delivery, providing an incorrect or incomplete shipping address, or failure to pick up the package.

Customers are responsible for the return shipping cost unless LEFEET confirms otherwise in writing before the return is shipped. LEFEET will not reimburse any optional or upgraded shipping services, including but not limited to shipping insurance, signature confirmation, delivery confirmation, expedited shipping, special packaging, or handling services, unless LEFEET approves them in writing in advance.

Refunds will be calculated based on the product price actually paid, minus any applicable deductions allowed under this policy and applicable rules, such as original outbound shipping costs where permitted, return shipping costs, missing accessories, damaged packaging, missing parts, or other costs caused by the return condition.

If the returned product is not in its original condition, is missing accessories or packaging, or is damaged for reasons not caused by LEFEET, LEFEET may deny the refund or issue a partial refund after inspection.

Exchange

Due to high demand and inventory changes, we do not offer direct merchandise exchanges unless LEFEET approves them in writing.

If an exchange is approved, the customer may be responsible for price differences, shipping costs, and any applicable deductions depending on the reason for exchange.

Payment Methods

PayPal processes payments on PayPal's official website. LEFEET does not store your bank information.

After we have reached a refund agreement with you, it may take 5-7 business days for the funds to be transferred back to your account or credit card, depending on your payment provider.

Payment processing fees, currency conversion fees, or other payment-provider fees may not be refundable if the payment provider does not return them to LEFEET.

Notice

If the customer causes the return, the customer is responsible for the return shipping fee unless applicable consumer protection laws require otherwise or LEFEET confirms otherwise in writing. The specific fee will be based on the shipping carrier and shipping method selected.

If the return is caused by LEFEET, such as confirmed wrong-item shipment or confirmed product damage before delivery, the customer will not be required to bear the approved standard shipping fee for this reason.

We will not reimburse any return shipping costs or additional shipping services not approved by LEFEET in writing before shipment.

Contact Details

Contact Email: service@lefeet.com

Tel: (+0086) 0755-26808091