Shipping & Delivery

Average Delivery Time

  • US & EU Orders: usually within 5-10 business days.
  • Other Countries/Regions: usually within 10-25 business days.

Delivery times & taxes may vary by region. Please check our full Shipping & Delivery Policy below:

 

1. Shipping Origin & Multi-Warehouse Fulfillment

To ensure you receive your products as quickly as possible, LEFEET utilizes a global multi-warehouse fulfillment network. We operate regional overseas warehouses (including the US and EU) as well as our central main warehouse in China.

Your order will automatically be processed and dispatched from the nearest warehouse that has the items in stock. Please note that because our inventory updates dynamically in real-time, we cannot guarantee the exact dispatch location at the time your order is placed.

If your order contains multiple items (e.g., a water scooter and extra accessories/batteries), they may be fulfilled from different warehouses based on real-time stock availability. In this case, your order will arrive in separate packages and at slightly different times. You will receive tracking numbers for each package.

 

2. Order Processing & Handling Time

  • Processing Time: All orders require 2 - 3 business days for processing, quality control inspection, and specialized dangerous goods (lithium battery) packaging before dispatch.
  • Please Note: The Estimated Delivery Timeframe begins after your tracking number is generated and the carrier picks up the package, not at the exact time the order is placed.

Once your package leaves our facility, a shipping confirmation email with a live tracking link will be sent to you immediately.

 

3. Address Accuracy & Order Modifications

  • Address Accuracy: Please double-check and ensure that your shipping address is 100% correct and complete before finalizing your order. LEFEET is not responsible for packages that are misdelivered, lost, or returned due to incorrect or incomplete shipping information provided by the customer at checkout.
  • Order Modifications & Interceptions: Our automated warehouse processes and dispatches orders rapidly. Once an order has been submitted, we cannot guarantee any address modifications, cancellations, or changes. Once a package has been dispatched from our facility and is in transit, it is systematically impossible to change the shipping address or intercept the delivery.
  • Secondary Costs: Any secondary shipping fees, redirection charges, or return-to-sender costs incurred due to a customer's address error will be the sole responsibility of the buyer.

 

4. Estimated Delivery Timeframes

The shipping duration depends heavily on the warehouse origin and availability of the stock:

  • Shipped from Regional/Local Warehouses: Typically 3 - 10 business days (depending on your country and exact location).
  • Shipped from China Central Warehouse: Typically 6 - 10 business days for standard items (accessories, spare parts, etc.), or 10 - 20 business days for battery-powered Items (scooters, replacement batteries).

Why it takes longer: LEFEET products feature high-capacity lithium batteries, which are classified as dangerous goods. For global safety and customs compliance, these items must be transported via specialized cargo channels with rigorous security checks.

 

5. Shipping Rates & Calculation

LEFEET offers flexible shipping options depending on your location and the products ordered:

  • Free Shipping: We offer Free Standard Shipping for specific core markets, promotional items, or orders meeting a certain threshold (if applicable).
  • Dynamic Pricing & Premium Routes: For other regions, remote territories, and island destinations, shipping fees are calculated in real-time based on your exact delivery address, package weight, and current carrier rates.
  • Battery & Remote Area Surcharges: Please be aware that LEFEET water scooters contain high-capacity lithium batteries. Due to strict international dangerous goods regulations and limited carrier capacity to certain islands or remote areas, shipping fees for these destinations can be significantly higher than standard parcels.
  • Final Rates Subject to Checkout: Because carrier rates fluctuate frequently in real-time, LEFEET cannot provide a fixed shipping fee table on this page. All final shipping costs are strictly subject to the exact amount displayed on the Checkout Page before you complete your payment. To view the real-time shipping cost for your order, please simply add your items to the cart, proceed to checkout, and enter your full shipping address.

 

6. Shipping Carriers

To guarantee that your order arrives safely and as swiftly as possible, LEFEET partners with leading global logistics providers, including FedEx, UPS, DPD, DHL, and other premium regional couriers.

  • Automatic Carrier Selection: Our fulfillment system automatically assigns the most optimal courier for your package based on your destination, local delivery speeds, and international lithium battery transportation regulations.
  • Special Request Limitations: Please note that we currently do not accept customer requests to designate specific carriers. The exact courier handling your package will be specified in your Shipping Confirmation email once the tracking number is generated.

 

7. Tracking Updates & Order Status

After your order is processed, you will receive a tracking number via email. For battery-powered products shipped from our China warehouse, please read the following tracking instructions carefully:

  • "In Transit" vs. "Tracking Updates": Once your tracking number is generated, it means your product has officially departed our facility and is actively on its way to you.
  • The "Tracking Gap" (Normal Phenomenon): You may notice that your tracking status shows "Label Created," "Shipment Information Received," or remains un-updated for 6 - 10 business days. Please do not worry—this is a standard procedure for specialized international battery shipping.
  • When will it update? The tracking link will NOT show daily updates while the package is mid-air/mid-sea or sitting in the destination country's customs queue. Detailed tracking updates will fully resume and refresh rapidly ONLY AFTER the package successfully clears local customs and is handed over to local couriers for final delivery.
  • Need more details during the gap? If you wish to check the real-time status of your package during the customs clearance window, please use international tracking platforms like 17track.net rather than the local carrier's website, as they provide better visibility for the first leg of international transit.

 

8. Shipping Damage & Inspection upon Delivery

  • Inspection Upon Arrival: We strongly advise you to inspect the external packaging of your parcel immediately upon delivery.
  • Severe Damage / Refusal: If the outer box is severely damaged, crushed, leaking, or torn open, please refuse the delivery immediately and instruct the courier to "Return to Sender due to damage." Please take clear photos or videos of the damaged packaging, including the shipping label, before the courier leaves.
  • Concealed Damage Reporting Window: If you accept the package and later find that the product inside is broken or damaged, you must contact LEFEET Customer Support (service@lefeet.com) within 48 hours of the delivery timestamp (as shown on the carrier's tracking network).
  • Required Proof: To process a shipping insurance claim, you must provide:
(1) Clear photos of all 6 sides of the outer box,
(2) Photos of the shipping label on the box, and
(3) Clear photos/videos of the damaged product and its SKU number (which can be found on the product's outer packaging box).

Please Note: LEFEET cannot accept liability or file claims with logistics providers for transit damage reported after the 48-hour window.


9. Customs, Duties & Taxes

Please be advised that orders shipped to the following countries and regions are processed under DDU (Delivered Duty Unpaid) terms. Customers in these areas are fully responsible for all local import taxes, customs duties, and clearance fees.

Mandatory Order Confirmation: Because these regions have strict customs regulations or require specific clearance data, our team will email you within 1-2 business days after your purchase to confirm your tax responsibility and collect the required IDs. Your order will be temporarily placed on hold until we receive your confirmation.

  • Regions Requiring Mandatory Clearance Codes / Tax IDs
    • South Korea: A valid Personal Customs Clearance Code (PCCC) is strictly required. Please ensure that the PCCC, recipient’s Korean name, and phone number exactly match the records registered with the Korea Customs Service.
    • Switzerland: A valid Tax ID / VAT number is required for customs clearance.
    • Mexico: A valid Tax ID (RFC) is required for customs clearance.
  • Countries Subject to Local Import Duties & Taxes
    • Asia & Middle East: Thailand, Singapore, Israel, Saudi Arabia, Kuwait, Qatar.
    • Europe & Africa: Monaco, Malta, Ukraine, South Africa.
    • Oceania: New Zealand.
  • Island Regions & Remote Territories
    • United States Territories: Puerto Rico, Hawaii.
    • International Islands: Saint Martin, US Virgin Islands, Maldives, New Caledonia, French Polynesia, and all other unlisted island regions or remote territories.

If your country/region is listed above, please keep a close eye on your inbox (and spam folder) for our confirmation email after placing your order to avoid any shipping delays.

 

10. Still Have Questions? Contact Us

Your satisfaction is our top priority. If you have any questions regarding your shipping options, dynamic rates, customs clearance, or tracking status, please do not hesitate to reach out to our dedicated support team.

  • Email Us: service@lefeet.com
  • WhatsApp Us: +85267367917
  • Response Time: We strive to reply to all inquiries within 1 -2 business days (excluding weekends and public holidays).

Tip for Faster Service: Please include your Order Number (e.g., L1234) in the subject line of your email so our logistics team can look up your status immediately.

 

Policy Updates & Acceptance of Terms

  • Right to Modify: LEFEET reserves the right to modify, amend, or update this Shipping Policy at any time without prior notice. The most current version published on this page will always govern all orders, shipments, and transactions.
  • Acceptance of Terms: By completing your purchase and placing an order on our website, you formally acknowledge that you have read, understood, and agreed to adhere to all terms, conditions, and guidelines outlined in this policy. It is the customer's responsibility to review the latest Shipping Policy before finalizing a purchase.