Shipping & Delivery
SHIPPING
LEFEET offers products purchased worldwide. That is our Guarantee, and now we're providing shipping method: DHL, FedEx, UPS.
CONTACT DETAILS
Contact Email: service@lefeet.com
Tel: (+0086) 0755-26808091
SHIPPING CHARGES
Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. The total item shipping charges, if any, will be detailed in the checkout page.
DOES THE SHIPPING FEE INCLUDE CUSTOMS AND TAX CHARGES FOR LEFEET PRODUCTS?
No, the shipping fee mentioned does not include any potential customs and tax charges that may be applicable when importing LEFEET products to your country. You will be responsible for covering any additional charges that arise due to local import customs fees, taxes, or policies.
DELIVERY
We ship globally and will prioritize shipping from the warehouse that can provide the fastest delivery based on order and stock availability.
S1Pro and C1 will be shipped from the U.S. warehouse in the United States, and shipped from the Polish warehouse in the European Union. All spareparts will be shipped from China.
Other areas: Usually 5-10 days from Hong Kong
Shipping may take longer for some special areas and situations.
Contact us at service@lefeet.com for further confirmation.
Note: If the item you ordered is out of stock in your local warehouse, it may be partly dispatched from Hong Kong and may arrive in multiple packages.
If it's been more than the allotted shipping time for your order, please contact our customer service email: service@lefeet.com and we will reply as soon as possible during working hours. We use the following delivery services for your order or according to your requirements: DHL, FedEx, UPS.
In the unlikely event that you do not receive your order, please contact us so we can order a replacement or give you a gift/discount code to make things right! Please wait 4 weeks before contacting us if you do not receive your order.
Tips:
The harsh weather condition and festival holiday: sometimes the package shipping time will be influenced by the harsh weather condition and festival holiday.
HOW ABOUT YOUR DELIVERY COST?
The delivery cost will automately calculated in your shopping cart after you enter your country. It depends on automatic calculation of weight and package sizes by reference to the destination. The calculation results are different under the same weight in different area.
The prices also depend on the different rates of the shipping companies and are subject to change without notice. We’re constantly working on lowering the shipping prices for you though!
If the item damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.
You will be responsible for any additional shipping costs incurred if you provide an incorrect address or request a change in the delivery address.
DAMAGES AND ISSUES
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent your being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us.
HOW ABOUT CHANGING YOUR SHIPPING METHOD AND SHIPPING ADDRESS ?
If you want change shipping methods and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment to us telling us what shipping option you need and how much you want to write on the invoice. Once our customer service get your message, we will check with you and if needed you may add shipping cost for express, but we will let you know.
A gentle reminder: you have the time to change the shipping option before we send out your package, usually the item will be send within 2 days after receiving your payment.
HOW CAN I TRACK MY ORDER？
Once your order has been placed, you’ll receive a confirmation email with the tracking information. Should you come across any issues with tracking your package, please feel free to reach out to us at service@lefeet.com, and we’ll work to resolve the issue as soon as possible.
For any issues pertaining to your order, please reach out to us at service@lefeet.com, and we’ll work with the mail courier to investigate further into the status of your order.
We stand by our products with a satisfaction guarantee - if you are not satisfied with any LEFEET product, simply reach out to us at service@lefeet.com.
SHIPPING AREA
We transport to most countries in the world, and the following countries do not include all countries; You can check whether your country supports transportation on the checkout page.
S1 PRO & Accessories Free shipping in US/EU; Direct delivery from the United States, dispatched within 48 hours of working days.
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Area |
Country |
Freight calculation rules |
Weight |
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USA |
USA |
S1 PRO & Accessories & P1 Standard & P1 Standard Dual Rail Set Free shipping Other Spareparts： the first weight is 10 USD 0.50kg Continued weight 10.00 USD per 0.50 kg |
0.00 - 30.00kg |
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South American countries |
Martinique |
the first weight is 21.00 USD 0.50kg Continued weight 4.75 USD per 0.50 kg |
0.00 - 30.00kg |
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Barbados |
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Peru |
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Cayman Islands |
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Guyana |
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Bolivia |
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Other countries |
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African countries 1 |
Niger |
the first weight is 30.50 USD 0.50kg Continued weight 7.25 USD per 0.50 kg |
0.00 - 30.00kg |
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Mali |
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Guinea |
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Sierra Leone |
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Liberia |
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Burkina Faso |
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African countries 2 |
Congo(DRC) |
the first weight is 31.00 USD 0.50kg Continued weight 8.25 USD per 0.50 kg |
0.00 - 30.00kg |
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Cote d'Ivoire |
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Angola |
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African countries 3 |
Mauritius |
the first weight is 20.60 USD 0.50kg. Continued weight 7.10 USD per 0.50 kg |
0.00 - 30.00kg |
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Seychelles |
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Guinea-Bissau |
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Tanzania |
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Uganda |
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Egypt |
Egypt |
the first weight is 20.60 USD 0.50kg Continued weight 7.10 USD per 0.50 kg |
0.00 - 30.00kg |
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Middle East |
Israel |
The first weight is 19.75 USD 0.50kg Continued weight 3.60 USD per 0.50 kg |
0.00 - 30.00kg |
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Yemen |
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Oman |
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Lebanon |
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Other countries |
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European countries 1 |
Albania |
The first weight is 22.10 USD 0.50kg Continued weight 5.25 USD per 0.50 kg |
0.00 - 30.00kg |
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Montenegro |
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Kyrgyzstan |
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Serbia |
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Other countries |
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Near the Norwegian Strait |
Grenada |
The first weight is 19.55 USD 0.50g Continued weight 4.90 USD per 0.50 kg |
0.00 - 30.00kg |
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Iceland |
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Faroe Islands |
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Andorra |
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Gibraltar |
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Mexico |
Mexico |
the first weight is 17.25 USD 0.50kg Continued weight 4.15 USD per 0.50 kg |
0.00 - 30.00kg |
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Canada |
Canada |
the first weight is 18.50 USD 0.50kg Continued weight 4.15 USD per 0.50 kg |
0.00 - 30.00kg |
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Pakistan |
Pakistan |
the first weight is 18.50 USD 0.50kg Continued weight 3.60 USD per 0.50 kg |
0.00 - 30.00kg |
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India and Sri Lanka |
Sri Lanka |
the first weight is 23.25 USD 0.50kg Continued weight 5.25 USD per 0.50 kg |
0.00 - 30.00kg |
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India |
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Near the Cook Islands |
Cook Islands |
the first weight is 23.05 USD 0.50kg Continued weight 4.85 USD per 0.50 kg |
0.00 - 30.00kg |
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Niue |
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Samoa |
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Guam |
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Tuvalu |
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Other countries |
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Southeast Asia |
Cambodia |
the first weight is 14.30 USD0.50kg. Continued weight 3.80 USD per 0.50 kg |
0.00 - 30.00kg |
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Indonesia |
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Vietnam |
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Laos |
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Australia and New Zealand |
Australia |
the first weight is 18.50USD 0.50kg Continued weight 3.95 USD per 0.50 kg |
0.00 - 30.00kg |
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New Zealand |
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Japan |
Japan |
the first weight is 46.00 USD 0.50kg Continued weight 3.00 USD per 0.50 kg |
0.00 - 30.00kg |
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East Asia region |
Philippines |
the first weight is 10.50 USD 0.50kg Continued weight 2.50 USD per 0.50 kg |
0.00 - 30.00kg |
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Malaysia |
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Brunei |
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Korea |
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TaiWan |
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Macao |
Macao |
the first weight is 12.50 USD 0.50kg Continued weight 3.50 USD per 0.50 kg |
0.00 - 30.00kg |
P1 Standard & P1 Standard Dual Rail Set Free shipping in certain countries. Dispatched with 7 working days.
P1 XR & P1 XR Dual Rail Set, and the XR battery, incur extra shipping fee due to high Dangerous Good (DG) logistics fees.
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Area |
Country |
Freight calculation rules |
Weight |
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China |
China |
Free Shipping |
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Other countries |
Other countries |
P1 XR & 160Wh Battery: $130 per unit P1 XR Dual Rail Set: $200 per set |
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