Frequently Asked Questions
Main Unit
What’s the thrust of LEFEET S1 PRO? What’s the speed of LEFEET S1 PRO?
The thrust is about 17.6 lbf in water.
The speed of LEFEET S1 PRO is about 1.8 m/s.
(*As the battery power is used up, the power of LEFEET S1 PRO will gradually weaken, and there will be an automatic speed reduction and speed shift. Even if the device is unable to be used at high or medium Speed Setting, this is a normal condition and should not be cause for worry.)
What’s the operating time of LEFEET S1 PRO?
The operating time of LEFEET S1 PRO is between 35mins and 70mins under normal using.
(* All the parameters are for reference only. The specific battery life will vary depend on your selection of Speed Settings, the user's body weight, as well as the environment and frequency of use.)
How many speed settings does LEFEET S1 PRO have?
There are three speed settings for you. They are High, Medium and Low speed setting.
(*As the battery power is used up, the power of LEFEET S1 PRO will gradually weaken, and there will be an automatic speed reduction and speed shift. Even if the device is unable to be used at high or medium Speed Setting, this is a normal condition and should not be cause for worry.)
What’s the dimensions of LEFEET S1 PRO?
Including Handle Bracket: 11.8x11.8X6.3 in(including Handle Bracket).
(*We suggest you disassemble the Handle Bracket when LEFEET S1 PRO need transportation in order to save your space.)
Does LEFEET S1 PRO have sport camera as standard accessory?
No. LEFEET S1 PRO has sport camera mount while sport camera need to be purchased by yourselves.
Which kind of sport camera can be attached on LEFEET S1 PRO?
We take GOPRO as an example. Or you can choose those cameras which can be attached on the GOPRO base.
Does LEFEET S1 PRO have all the application accessories as standard accessories?
No. Dual Jet Rail Kit / Single Grip Rail Kit / Multi-Purpose Mount Kit / Scuba Booster Strap Kit / Scuba Tank Mounts / Floating Fins /Neutral Buoyancy Tank are optional accessories that need to be purchased by yourselves.
(*But if you order two LEFEET S1 PRO at once, Dual Jet Rail Kit will be considered as free add-on accessory.)
How long does it take to charge LEFEET S1 PRO?
It needs 2.5 hours.
Is it available to disassemble and replace the battery for LEFEET S1 PRO?
Yes.
How many batteries are there in standard accessories of LEFEET S1 PRO?
There are only one battery.
(*We suggest you disassemble the Handle Bracket when LEFEET S1 PRO need transportation in order to save your space.)
Will it be permitted if the battery of LEFEET S1 PRO is carried onto plane?
Yes. Our battery is compliant with air traffic control standards.
How to store the battery if it is unused in long time? What’s the longest stored life?
· Please do not store LEFEET S1 PRO in too high or too low temperature, too dry or too wet, direct sunlight and dust environment, which may cause damage over time.
· Please fully charge LEFEET S1 PRO before storing to prevent over discharge when it doesn’t in use.
· If not in use for long time, please recharge the battery every three months.
· The storage temperature should not exceed the range of 14° F ~ 122° F.
Remote Control
How long does it take to charge remote control?
1.5 hours.
What’s the max distance between main unit and remote control?
The max distance is 1.5 meter.
How many pieces of LEFEET S1 PRO can be controlled with one remote control at once?
It’s better to pair two pieces of S1 PRO at once so as to operate them normally.
Does the remote control pair the main unit by default?
The remote control has been successfully paired with the main unit at the factory. If it is not paired, you can re-pair it by the pairing method in the user manual.
Delivery Question
How long will it take for my order to ship?
Thanks for your interest and purchase of our products.
Upon receiving your order, we will strive to dispatch it within 48 working hours.
The transportation time is around 7-14 days;
When your order is ready for shipment, you'll receive email notifications with tracking and delivery updates. Reach out to service@lefeet.com if you have any questions about your order.
Can I track my order?
Yes. Once your order has shipped, you will receive an email confirmation with a tracking number that allows you to track your package.
I provided the wrong address on my order, what do I do now?
If you just placed your order, please contact at service@lefeet.com and we will correct your address.
You will be responsible for any additional shipping costs incurred if you provide an incorrect address or request a change in the delivery address.
Return and Refunds
Do you accept returns?
Yes we do. Most of our products have a no questions asked return policy as long as there is no damage. For product specifics, please view the product page for those policies. You can also view our Return Policy page for more information.
What if I want to cancel an order?
If you wish to cancel an order, please contact us within 48 hours after order placed. Please note that any orders that have already been packed or shipped cannot be modified or canceled.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to service@lefeet.com and we will deal with it.
Delivery Guarantee
What does Delivery Guarantee cover?
- Delay: United States domestic packages not delivered 10 days after order fulfillment (i.e., the date when the order is shipped by the merchant) are considered delayed. (30 days for international packages.) Delayed packages will be compensated for $5 USD.
- Loss: United States domestic packages not delivered 30 days after order fulfillment (i.e., the date when the order is shipped by the merchant) are considered lost. (60 days for international packages.) Lost packages will be compensated for the actual item(s) value paid.
- Damage: Delivery Guarantee covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. Damaged item(s) will be compensated up to the actual item(s) value paid.
- Delivery Guarantee also covers carbon-neutral shipment for all domestic shipments.
*Note: Total compensation for one cover is up to the item(s) value actually paid.
How does Delivery Guarantee resolve your shipping issues?
Here’s the customer experience of Delivery Guarantee:
1. Shopper orders from the merchant, with Delivery Guarantee opted in.
2. Shopper receives an email with their Delivery Guarantee cover details, as well as instructions on how to report an issue.
3. If their package gets damaged or lost during transit, or is delayed, they can report the issue via Seel Claim Portal.
4. Seel will programmatically assess the issue using policy rules/guidelines to determine if the reported order issue qualifies for a payout.
5. If the reported issue does qualify, a refund will be automatically sent to the shopper in a prepaid credit card via email. If the reported issue doesn’t qualify, an email will be sent to the shopper to notify them of the denial and the reason.
Is there any time limit for issue reporting?
For reporting an issue, please be aware of the following conditions and requirements:
- Issues of loss, where the package is “not delivered” as per the carrier's information, must be reported within 90 days after the order date. Case of “porch piracy”, however, where the package is “delivered” according to carrier but not received by customer, must be reported within 7 days from the time the carrier’s information is updated to “delivered”.
- Issues of damage, where the package is delivered, must be reported within 7 days from the time the carrier’s information is updated to “delivered”.
- Issues of delay, where the package is delivered, must not be reported sooner than 10 days after the order fulfillment date for domestic shipments and 30 days for international shipments.
- All issues must be reported within 90 days of the order date.